Refund Policy
Effective Date: May 25, 2025
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At Ayasanar, we are committed to providing quality resources and ensuring your satisfaction with purchases made through our website, Ayasanar.org. This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from us.
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1. General Policy Overview
We offer refunds for physical products purchased from our Website, subject to the conditions outlined below. Please read this policy carefully before making a purchase.
2. Eligibility for Returns (Physical Products)
You may return most unused physical products purchased from Ayasanar's website within 30 days from the date of purchase. To be eligible for a return and refund:
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Condition: The product must be unused, unworn, unwashed, and in the same condition that you received it.
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Original Packaging: The product must be returned in its original packaging, with all tags, labels, and accessories intact.
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Proof of Purchase: You must provide a valid proof of purchase, such as your order number, receipt, or confirmation email.
Products Not Eligible for Return:
The following items are generally not eligible for return or refund, unless otherwise specified or required by law:
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Digital products (e.g., downloadable resources, e-books, online course access codes).
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Event tickets or registrations for services (please refer to the specific event/service terms for cancellation policies).
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Donations (donations are considered gifts and are non-refundable).
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Items marked as "Final Sale" or "Non-Returnable."
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Perishable goods.
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Customized or personalized items.
3. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Email us at hello@ayasanar.org within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
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Await Instructions: Our team will review your request and provide you with return instructions, including the return shipping address (if applicable). Please do not send items back without prior authorization.
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Package and Ship: Carefully package the item(s) to prevent damage during transit. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your returned item is received and inspected, we will send you an email notification confirming the receipt of your return and the approval or rejection of your refund.
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Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days. The time it takes for the refund to post to your account may vary depending on your bank or payment processor.
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Partial Refunds: In certain situations, partial refunds may be granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error).
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Rejected Refunds: If your return is rejected (e.g., item not eligible, received after the return window, not in original condition), we will notify you and the item may be returned to you at your expense.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at hello@ayasanar.org within 5 days of receiving the item. Please include photos of the damage or defect. We will work with you to arrange for a replacement or a full refund, including return shipping costs if applicable.
6. Exchanges
We generally do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.
7. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us at:
Ayasanar
[Your Church Address]
330-593-8576